Communities First

Brought to you by an SF-based community builder.
Loves the written word.
Loves love.
Loves the hope that we're all in this together. If you're looking for guidance, metrics, and thoughts on how to create communities for products that make your business impossible to break.
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Some Thoughts After A Personal Writing Hiatus

things that excite me

I have taken a lot of time to reflect over the last month. I’m grateful for the opportunity. I have been working on building out fascinating stories and content and for CMX, and I continue to work with amazing clients for my freelance community business. I feel blessed. In terms of my career and my work communities, I can safely say that I can ask for nothing more in the present. I am just here…

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Rosenberg says it’s time for brands to stop trying to act like people on social media.

'Just as we, in real life, manage our relationships and keep the people who are most important and interesting to us in our circle — we manage in the brands we like, and we manage out the ones that communicate awkwardly,' he says.

30 Founder-Tested Tactics for Building Community as a Product

Photo Credit: lestaylorphoto via Compfight cc

Photo Credit: lestaylorphoto via Compfight cc

Last week, Lucy and I hosted an SFCMGR talk at Founders Space on building community as a product. People often talk about community as marketing or as customer success, but we wanted to focus on something that went to the core of community-building; we wanted to hone in on building communities as products and building products for communities.


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Summer Conferences: ForumCon + CMX

forumcon image

Image via ForumCon

June must unofficially be Community Manager Awareness Month because there are so many amazing events going on. The two I’m most looking forward to are ForumCon and CMX Summit. Here’s a sneak peak at what I can’t wait to see.

CMX Summit

CMX Summit NYCtakes place June 12-13 in SoHo. This conference will center around theory, design, and psychology of communities. I’m currently…

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Shallow vs. Fear-Based vs. Deep Communities. Which are you building?

Last week, I started and finished the book Deepening Community by Paul Born. Born focuses mainly on offline communities and traditional community building (i.e. around neighborhoods or families), but his work extends beyond these traditional realms. We can certainly apply most of what he discusses in online-offline worlds.

The most valuable thing I learned from the book was the difference between…

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I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

RIP Maya Angelou

On kindness.


"People can copy your model but they can’t necessarily copy your brand. A brand is a point of view and a world you create." - Warby Parker’s Neil Blumenthal on Focus

Why and How I Organized a Collaborative Hackathon

hackathon image

I think it was three weeks ago that Dan and I organized Hackendo: an Internet of Things Hackathon. Maybe two weeks? I’ve lost track of time ever since.

We created the event for a variety of reasons and with the help of so many others along the way. But we got asked a lot of the same questions over and again, so let me sum this up by interviewing myself.

Why create an Internet of Things…

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I found these native flowers on the Sonoma coast today. The world presents us with gifts everywhere. We can choose to accept or ignore them. (at Blind Beach)